Frequently Asked Questions (FAQs)
How do I place an order on Nienow.store?
To place an order, simply select the product you like, choose the size and color (if applicable), then click the “Add to Cart” button. When you’re ready, go to your cart and follow the instructions to complete the checkout process.
Can I cancel an order after it’s been placed?
You can cancel your order within 24 hours of placing your order without incurring any costs. Please email [email protected] to request a cancellation. After 24 hours or when the order has been processed, you will not be able to cancel, but you can return it after receiving the product.
What is the processing and delivery time?
We process orders within 1-3 business days. Shipping time is 7-15 business days, depending on your location and other factors such as weather or customs procedures.
How much is shipping?
We charge a flat shipping rate of $6.99 for all orders within the United States.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to check the status of your order on the UPS website.
Can I return the product?
Yes, you can return the product within 30 days of receiving it as long as it is new, unused, and in its original packaging. Please contact us at [email protected] for detailed instructions on the return process.
How do I request a refund?
Once we receive and inspect the product, if it is eligible, we will issue a refund within 30 business days to your original method of payment.
Can I exchange a defective or incorrect product?
If you receive a defective or incorrect product, please contact us within 7 days of receipt. We will assist in exchanging the product or refunding the money and cover all shipping costs.
Does Nienow.store ship internationally?
Currently, we only offer shipping within the United States.
If you have any other questions, please contact us via email: [email protected]. We are always ready to support you!