Return – Refund policy

At Nienow.Store, we are committed to providing our customers with the best shopping experience. To ensure your satisfaction with our fashion products, we offer a transparent, detailed and convenient return and refund policy.

1. Return within 30 days

Customers have the right to return purchased products within 30 days from the date of receipt. To ensure a smooth return process, please read the following conditions carefully:

– Product condition: The product must be new, unused, unwashed and free of any damage. The product must be in its original packaging and with all tags attached.

– Proof of purchase: To process a return request, customers need to provide a valid purchase invoice or transaction receipt. This helps us to clearly identify the origin of the product.

2. Return Process

To make a return, you need to follow these steps:

– Contact customer service: Before sending the product back, please contact us via email [email protected] to receive instructions on how to return the product and the return address.

– Package the product: The product must be carefully packaged in the original packaging, along with the purchase invoice and any accessories (if any). Make sure that all details, labels and seals are intact.

– Send the returned product: The customer is responsible for sending the product back to the address provided after the return request is accepted. Please keep the shipping receipt in case it is necessary to request inspection or delivery confirmation.

– Processing time: After receiving the returned product, we will check the product condition within 3-5 working days. If the product is eligible, we will process a refund or exchange the product as per your request.

3. Refund Process

Once the refund request is accepted, the refund process will be carried out in the following steps:

– Refund Time: The refund will be made within 30 working days after we confirm the product is eligible. The refund time may vary depending on the payment method and bank you use.

– Refund Method: The refund will be made to the original payment method you used when making the purchase. If the original payment method is no longer available, we will discuss with you to choose a suitable alternative method.

– Refund Notification: After completing the refund process, we will send you an email confirming the details of the refund transaction. Please check the information and contact us if you have any questions.

4. Cancellation of orders

We allow customers to cancel orders within 24 hours of placing an order. Here are the rules for canceling orders:

– Cancellation within 24 hours: Customers can cancel their orders without being charged if the cancellation request is submitted within 24 hours of placing the order. To cancel an order, please contact [email protected] via email.

– Order processed or dispatched: If the order has been processed or dispatched, the cancellation request will no longer be valid. In this case, you will need to wait for the product to arrive and go through the return process if you do not want to keep the product.

5. Defective or incorrect product

We are committed to providing high quality products, but in the rare case that you receive a defective product or one that is not as described, we will take full responsibility and support a refund or exchange for a new product:

Notification of product defects: Please contact us within 7 days of receipt if you find the product is defective or incorrect. We will check and guide you on how to handle it as quickly as possible.

Exchange or refund: You can choose to exchange a new product or request a refund. In this case, we will cover all costs related to shipping and handling.

6. Contact support

If you have any questions or requests regarding our return and refund policy, please do not hesitate to contact our customer service team via:

Email: support@nienow.store

Mon-Fri: 8:00 am – 6:00 pm (EST)

Business address: 57 Lyman Ave, Burlington, VT 05401, USA