Shipping policy

At Nienow.store, we are committed to providing our customers with the best online shopping experience, including providing detailed and transparent information about our shipping policies. Below are the specific terms of the shipping process from Nienow.store.

1. Shipping method

We cooperate with leading shipping units such as UPS to ensure that your order is delivered quickly, safely and accurately. UPS is one of the most reputable and famous shipping companies in the world, with an extensive delivery network and a professional shipping management system. This allows us to provide you with high-quality delivery services, from packaging, tracking to ensuring the order arrives on time.

2. Order processing time

After receiving the order, we will process and confirm within 1-3 business days. During this time, our team will check the status of the product and prepare the goods for shipping.

Order cut-off time is 6:00 pm (EST) every day.

Order processing time: 1-3 business days (excluding Saturdays, Sundays, and holidays).

Order confirmation notification: You will receive an email confirming that your order has been successfully processed and is being prepared for shipping.

3. Shipping time

The estimated delivery time is 7-15 business days. This delivery time may vary depending on your delivery location and external factors such as customs clearance or adverse weather conditions.

4. Shipping fee

We apply a flat shipping fee of $6.99 for all orders. This makes it easy for you to calculate the cost of shopping without worrying about changing shipping fees. We are committed to providing fast and safe shipping at the most reasonable rates.

5. Shipping Locations

We currently only offer shipping within the United States. Wherever you are in the country, we will ensure that your order is delivered to your doorstep quickly and safely. We are committed to providing the best shopping experience for customers nationwide and are ready to support you throughout the ordering and delivery process.

6. Tracking Your Order

Once your order has been shipped, we will provide you with an order tracking number via email. You can use this number to track the status of your order on the carrier’s website. If you have any issues with tracking your order, please contact us for assistance.

7. Late or Lost Orders

We understand that sometimes shipping can encounter unexpected problems such as delays or lost items. In this case, we will work closely with our shipping partners to resolve the issue.

Delayed Orders: If your order is delayed beyond the estimated time, please contact us for assistance.

Lost Orders: If your order is determined to be lost during shipping, we will either resend a new product or refund the full value of the order, depending on the agreement with the customer.

8. Contact Support

If you have any questions regarding the shipping process, please contact our customer service department at the following address:

Email: support@nienow.store

Mon-Fri: 8:00 am – 6:00 pm (EST)

Business address: 57 Lyman Ave, Burlington, VT 05401, USA