Privacy policy

This Privacy Policy was last updated on September 30, 2024.

Overview

This Privacy Policy describes how Nienow (“Site,” “we,” “us,” “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nienow.store (“Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, site visitor, or other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect, and have collected in the past 12 months, personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or is linkable to you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly From You

Information that you send directly to us through our Services may include:

• Basic contact information, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Shopping information, including items you view, add to your shopping cart, or add to your wish list.
• Customer support information, including information you choose to include when communicating with us, such as when sending messages through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information related to your interactions with the Services.

Information We Collect from Third Parties

Finally, we may collect information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, to fulfill your orders and provide you with the products or services you have requested, and to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies.

Any information we collect from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for any third party policies or practices.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services, to perform our contract with you, including processing payments, fulfilling orders, sending you communications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, facilitating any returns and exchanges, and allowing you to post reviews.

Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending you marketing, promotions and advertisements via email, text messages or postal mail, and to show you advertisements for products or services. This may include using your personal information to better customize the Services and advertisements on our Site and other sites.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe that your account has been compromised, please contact us immediately.

Communicate with you. We use your personal information to provide you with customer support and to improve our Services. It is in our legitimate interests to respond to you, provide you with efficient service, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interactions with the Services (for our legitimate interest in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some Services, including some common features and functions, to function incorrectly or become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners, to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request, or consent to us disclosing certain information to a third party, such as to send you a product or through your use of a social media widget or login integration, with your consent.
• With our affiliates or within our group, for our legitimate interests in running a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Third-Party Websites and Links

Our Website may provide links to other websites or online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on such websites. Information you provide in public or semi-public locations, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation to our or the third party’s use. Our inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information about a child, you may contact us using the contact information listed below to request that such information be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of persons under the age of 18.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on many factors, such as whether we need the information to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce our contracts and other applicable policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain circumstances, we may deny your request as permitted by law.

• Right to Access/Know. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
• Right to erasure. You may have the right to request that we delete the personal information we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to transfer. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information.
• Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Complaints: You may have the right to appeal our decision if we refuse to process your request. You may do so by replying directly to our opt-out.
• Managing communication preferences: We may send you promotional emails and you may opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have made.

You may exercise any of the rights set out on our Website or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a valid response to your request.

Contact

If you have any questions about our privacy policy or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at:

Email: support@nienow.store

Mon-Fri: 8:00 am – 6:00 pm (EST)

Business address: 57 Lyman Ave, Burlington, VT 05401, USA